Effective from: 09.11.2018 Last updated: 04.02.2022
1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you agree and confirm your consent with the Terms and Conditions.
1.2 The website www.baocasino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Dama N.V., a company registered and established under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. Strukin Ltd. is a subsidiary of Dama N.V., acting as an Agent on behalf of Dama N.V., registered in Cyprus with registered address Pavlov Nirvana & Aipeias, 4, ALPHA TOWER, Floor 1, Flat 11, 3021, Limassol, Cyprus, and registration number ΗΕ 407624. Dama N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2020-013).
It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
Dama N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
2. Changes to Terms and Conditions
2.1 The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
2.2 The circumstances of these Terms and Conditions Terms and Conditions are referred to as a section where they are described. By entering into relations with the Company, the Player explicitly agrees not to abuse the rights from one of the sections of these Terms and Conditions to interpret the ones in other of these Terms and Conditions.
3. Who Can Play
3.1 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
3.2 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
3.3 The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
3.4 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games:Åland Islands, Norfolk Island, Latvia, Bahrain, Mongolia, Portugal, Croatia, Thailand, Romania, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Hungary, Trinidad and Tobago, Jordan, Egypt, Guam, Bahamas, Western Sahara, Jersey, Bosnia and Herzegovina, Monaco, Singapore, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, Spain, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People's Democratic Republic, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Curaçao, Belarus, Swaziland, Congo, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Tokelau, Suriname, Saint Lucia, Sri Lanka, Zambia, Paraguay, Botswana, Korea, Djibouti, Isle of Man, Saint Pierre and Miquelon, Solomon Islands, Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Tajikistan, Sao Tome and Principe, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Namibia, Virgin Islands, Gibraltar, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Saint Barthélemy, Pitcairn, United States Minor Outlying Islands, Palau, Gambia, Niue, Maldives, Macao, Turkmenistan, Grenada, Micronesia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, Saudi Arabia, India, Poland, Afghanistan, Moldova, Iceland, Qatar, Morocco, Costa Rica, Uzbekistan, Venezuela, Turkey, Colombia, Sweden. The company cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy. (The company reserves right to not process the winnings or refunds in the event that a player breaches this Restricted Countries policy)
3.5 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
3.6The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
4. Availability of Games
4.1Please bear in mind that some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time.
4.2 Absolute Restriction NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
4.3 Blacklisted Territories All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
4.4Blacklisted Branded Games Territories The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above: n addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
4.5Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
4.6 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
4.7 Players from Australia are not eligible to play the games from Amatic.
4.8 Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.
4.9 Players from Canada are not eligible to play the games from NYX.
4.10 Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
5. Accepted Currencies
5.1 The website allows playing for the following currencies: USD, EUR, CAD, NOK, RUB, JPY, BTC, BCH, LTC, ETH, AUD, NZD, DOG.
6. Fees and Taxes
6.1 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
7. Game Rules
7.1 By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
7.2 The player can bet up to 50 EUR on slots or 100 EUR on table games, unless the rules of a specific game state otherwise.
7.3 If a player hasn't reached their loss limit they can place a bet on any sum, including sums exceeding this limit. Such bets are subject to player's liability and Casino is not responsible for any losses occurred from such bets.
8. Disclaimer of Liabilities
8.1 By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
8.2 The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
8.3 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
8.4 If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
8.5 The Casino, its directors, employees, partners, service providers:
- do not warrant that the software or the Website is/are fit for their purpose;
- do not warrant that the software and Website are free from errors;
- do not warrant that the Website and/or games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
8.6 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
8.7 You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
9. Use of Player Account
9.1 Each player is allowed to create only one (1) personal account.
9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
9.3 Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
9.4 The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
9.5 You must maintain your account and keep your details up-to-date.
9.6We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.
10. Anti-fraud Policy
10.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- participating in any type of collusion with other players
- development of strategies aimed at gaining of unfair winnings
- fraudulent actions against other online casinos or payment providers
- chargeback transactions with a credit card or denial of some payments made
- creating two or more accounts
- providing of forged documents
- other types of cheating
- or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.
- low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers)
10.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
- use of stolen cards;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the Casino.
- providing of forged documents;
10.3 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
10.4 In order to verify player’s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
10.5 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
10.6 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
10.7 Please mind that if you have requested a withdrawal, but the amount of bets made after your last deposit is not three (3) times higher than the amount of all unspent deposits, the Casino reserves the right to charge the transaction costs incurred concerning processing deposits and withdrawals. Regards these conditions, 15% of the requested amount will be charged while withdrawing. This decision is at the Casino’s sole discretion.
10.8 Our admin team can demand the following documentation in order to verify your identity:
- A photo of any ID such as a passport/ID card/driving license;
- A selfie (no pouting) with your passport/ID card/driving license, and a piece of paper which says something like “Hi Bao Casino” and has the correct date on it;
- A photo of your bank card (if you topped up using it) or a screenshot of your e-wallet;
- A photo of a document confirming your address (a bill or a bank statement where both your address and name are visible). Documents must not be older than 90 days;
- A photo with our live chat visible in the background.
10.9 Our admin team may want to verify your identity via Skype should we suspect that the account belongs to somebody other than the person it is registered with. In this case, we may ask the player questions about their play and transaction history, etc. During this time, your account will also be temporarily deactivated.
10.10 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
10.11 We process the Personal Information we collect from you in order to deliver our services. Complying with legal responsibilities, including complying with anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
10.12 In the event of chargeback at the account, the casino reserves the right to:
- charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
- claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
- close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act.
10.13Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.
11.1 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please note that all payments with Paysafe are processed via Dama N.V. Keep in mind that a fee may be charged by the intermediary banks on deposits or withdrawals. Please contact our support team at firstname.lastname@example.org to inquire about the payment methods which are most favorable for your country of residence.
11.2 Using third party payments is prohibite. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
11.3 Please note that the minimal amount of deposit is 10€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.Payments page.
11.4Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
12. Withdrawal Policy
12.1 The minimal amount for withdrawal is 10€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
12.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.
12.3 The Casino reserves the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
12.4 If you withdraw up to €500, our administration team may choose to verify your identity.
12.5 If you withdraw more than €500, you are obliged to verify your identity.
12.6 If the total amount of money you have withdrawn from your account is more than €2000, you are obliged to verify your identity.
12.7 The documents you will need in order to verify your account will vary and are dependent on the situation.
12.8 The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
12.9 For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
12.10 For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
12.11 Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
12.12 The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
12.13 All Bank Transfer payouts are in principle processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
12.14 You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.
12.15 Our payment team reserve the right to request to split your withdrawal into several transactions due to first withdrawal limitation of some payment methods.
12.16The maximum withdrawal amount processed to a player is 2,000 €/$ per day, 7,500 €/$ per week and 15,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
12.17 f you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
12.18 All progressive jackpot wins will be paid in full.
12.19 Please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
12.20 All cashout requests can be processed up to 48 hours.
12.21 User is solely responsible for the information provided during the withdrawal. In case of an error, the casino does not bear any responsibility, but will try to help solve this problem.
13. Refund Policy
13.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
13.2 If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
13.3 Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
13.4 In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
13.5 All costs that may occur upon refund procedure are on the player.
14. Dormant Accounts
14.1 An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
14.2 You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
15. EXPIRY PERIODYou agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.
16.1 You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
16.2 Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
16.3Casino is to acknowledge a complaint started by the account holder only. It is forbidden to and you can therefore not assign, transfer, hand over or sell your complaint to the third party. Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
16.4 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
16.5In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
17. General bonus policy
17.1 If a Player comes to the site via a promotion with an additional bonus (more than 100% deposit bonus, more than 20 free spins), this additional bonus is added to the first deposit according to the rules of the welcome bonus, separately from the welcome bonus. For example, if a promotion offers 50 free spins, a Player will receive 20 free spins as part of their welcome bonus, and 30 separate free spins. The game in which additional free spins can be used is chosen at the operator’s discretion.
17.2 There are restrictions on the maximum stake which can be placed when wagering a bonus. By default, the maximum stakes are as follows: 5 EUR, 5 USD, 8 AUD, 7 CAD, 50 NOK, 450 RUB, 650 JPY, 8 NZD, 0.0073 BCH, 0.0024 ETH, 0.025 LTC, 25 DOG, 0.00011 BTC, unless the conditions of a bonus state otherwise.
17.3 The maximum amount which can be withdrawn from any winnings gained using free spins is as follows: 50 EUR, 50 USD, 75 CAD, 80 NZD, 80 AUD, 500 NOK, 4500 RUB, 6500 JPY, 0.0011 BTC, 0.073 BCH, 0.25 LTC, 0.024 ETH, or 230 DOG, unless the conditions of a bonus state otherwise.
17.4 Winnings gained from any free spins must be wagered 30 times within 5 days of receiving them, unless the conditions of a bonus state otherwise.
17.5 All free spins must be activated in Player profiles. Free spins can only be activated during 5 days. Once this period expires, they will be invapd.
17.6 No-deposit bonus has a wagering requirement of x40, unless the conditions of the bonus state otherwise.
17.7 No-deposit bonuses are not available for countries: Islamic Republic of Iran, Algeria, Ecuador, Indonesia, Myanmar, Afghanistan , Albania, Angola, Cambodia, Guyana, Kuwait, Korea, Democratic People's Republic of, Lao People's Democratic Republic, Namibia, Nicaragua, Pakistan , Panama, Papua New Guinea, Sudan, Yemen, Zimbabwe, Israel, Taiwan, United Kingdom, United States of America, Spain, France, Korea, Republic of, Bulgaria, Estonia, Mexico, Ukraine, Malaysia, Indonesia, Bangladesh, Georgia, Thailand, Nepal , United Arab Emirates, Bulgaria, India, Pakistan, Philippines, Portugal, Kazakhstan, Vietnam, Bahrain, Egypt, Iraq, Oman, Palestine, State of, Syrian Arab Republic, Mongolia, Algeria, Benin, Botswana, Burundi, Cameroon, Cape Verde, Chad, Comoros, Equatorial Guinea, Eritrea, Ethiopia, Gambia, Ghana, Guinea, Guinea-Bissau, Côte d'Ivoire, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal , Seychelles, Sierra Leone, South Sudan, Sudan, Swaziland, Tanzania, United Republic of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Greece, Hungary, Mauritius, Croatia, Bosnia and Herzegovina, Macedonia, Republic of, Montenegro, Moldova, Republic of, Romania, Serbia, Belgium, Italy, Turkey, Anguilla, Sweden.
17.8 The maximum amount for this bonus (after the wagering requirement has been met) is equal to 100 EUR, 150 CAD, 100 USD, 9000 RUB, 1,000 NOK, 150 AUD, 170 NZD, 13000 JPY, 0.023 BTC, 0.15 BCH, 0.49 LTC, 0.048 ETH or 450 DOG unless the conditions of the bonus state otherwise.
17.9 The maximum amount which can be withdrawn for any winnings gained using the no-deposit bonus is as follows: 100 EUR, 150 CAD, 100 USD, 9000 RUB, 1,000 NOK, 150 AUD, 170 NZD, 13000 JPY, 0.023 BTC, 0.15 BCH, 0.49 LTC, 0.048 ETH or 450 DOG , unless the conditions of the bonus state otherwise.
17.10 To withdraw winnings gained using bonus funds, you must make a deposit using the payment method to be used to withdraw funds.
17.11 There are restrictions on the maximum stake which can be placed when wagering a non-deposit bonus. By default, the maximum stakes are as follows: 2 USD, 2 EUR, 3 CAD, 20 NOK, 180 RUB, 3 NZD, 3 AUD, 260 JPY, 0.000045 BTC, 0.0029 BCH, 0.0098 LTC, 0.00096 ETH, 9 DOG, unless the conditions of a bonus state otherwise.
17.12 If you’ve made a deposit to withdraw winnings gained using bonus funds and continue playing until these funds have been withdrawn, then your deposit amount will be used first and then your bonus funds.
In this event:
if you gain winnings using deposit funds, they will be calculated accordingly to standard terms and conditions.
If your balance falls to either the value of your bonus funds or lower, then the amount of your winnings will be determined in accordance with rule 2, which stipulates the maximum withdrawal amount.
17.13 Although our bonuses are available to all of our Players, restrictions in a Player’s country of residence may mean that bonuses are unavailable to them. No bonuses are available to Players from Sweden.
17.14 Bonus abuse by Players is not permitted. The following bonus rates (i.e. the ratio of deposits made using bonus funds to those placed using normal funds) shall be deemed as abuse: 70% if a player has made between 5 and 9 deposits and 50% if a player has made 10 or more deposits. In the event of such abuse, the Casino reserves the right to prohibit Players from receiving any bonuses and cancel any winnings obtained using bonus funds both during and after wagering.
If a player has a bonus rate of 85% if they’ve placed between 5 and 9 deposits or 70% if they’ve placed 10 or more deposits, they won’t be able to receive and/or activate bonuses and/or free spins which are offered as part of the relevant promotion or offers.
17.15 Players are strictly forbidden from employing any strategies when using active bonuses to fulfill wagering requirements. If a Player is found to have employed such strategies, or the Casino has reasonable grounds to bepeve that a Player has been using a bonus solely for financial gain, the Casino reserves the right to revoke the winnings of such Players. Such strategies include, but are not limited to, these:
- delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
- leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;
- playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
- using strategies that take advantage of any software bug or failure.
17.16 When a deposit bonus is attached, all funds are locked under the wagering requirement. For the cash balance to be unlocked and become cashable, the wagering requirement needs to be met.
17.17 While playing with a deposit bonus attached, the deposit funds are used first, then the bonus funds. All winnings derived from play with an attached bonus are considered bonus funds and fall under the bonus’ wagering requirement.
17.18 Only one bonus can be activated at any one time. Deposit bonuses cannot be combined.
17.19 It is strictly prohibited to delay any game round in any game, including free spins features and bonus features to a later time when you have no more wagering requirement. What is more, making new deposit(s) while having free spins features or bonus features still available in a game is forbidden.
17.20 Players have the right to refuse to receive any bonuses from the Casino.
17.21 The following games cannot be played with an active bonus: 300 Shields, Adventure Palace, Apens, Avalon, Avalon II, Beautiful Bones, Big Bang, Bloodsuckers, Book of Dead, Castle Builder, Castle Builder II, Champion of the Track, Cool Buck, Dead or Alive, Devil's Depght, Dr. Jekyll & Mr. Hyde, Dragon Ship, Eggomatic, Forsaken Kingdom, Gems Odyssey, Gems Odyssey 92, Golden Legend, Guns N' Roses, Happy Halloween, High Society, Hopday Season, Hot Ink, Hugo 2, Immortal Romance, Jack Hammer, Jack Hammer 2, Jackpot 6000, Jimi Hendrix, Kings of Chicago, Loaded, Lucky Angler, Medusa, Medusa II, Mega Joker, Moon Princess, Multifruit 81, Ninja, Ozwin’s Jackpots, Peek-a-Boo, Pimped, Pinocchio, Playboy, Pocket Dice, Queen of Gold, Ragnarok, Reactoonz, Riches of RA, Robin Hood: Shifting Riches, Royal Masquerade, Scarab Treasure, Scrooge, Sea Hunter, Secret of the Stones, Simsalabim, Spectacular Wheel of Wealth, Stardust, Super Nudge 6000, Terminator 2, The Reel Steal, The Wish Master, Thunderstruck, Thunderstruck II, Tomb Raider, Tomb Raider Secret of the Sword, Tower Quest, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant, Panda, Untamed Wolf Pack, Vikings Go Berzerk, Wheel of Wealth, Wheel of Wealth, Special Edition, Who SpunIt Plus, Zombies, Rocket Dice, Fruitbat Crazy, Max Quest: Wrath of Ra, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Take The Bank, Tens or Better, Three Card Rummy, Triple Edge Poker, Vip European Roulette, Zoom Roulette, 1429 Uncharted Seas, Mega Boy, Roo Riches, Super Fast Hot Hot Respin, Tree of Fortune, Vegas High Roller, Devil's Delight, Reel Rush 2, Scudamore's Super Stakes, Serengeti Kings, Single Deck Blackjack Professional Series, The French Roulette, TXS Hold'em Professional Series, Baker's Treat, Eye of the Kraken, Pearls of India, Rage to Riches, Jade Butterfly, Wild Swarm, African Quest, Agent Valkyrie, Astro Legends: Lyra and Erion, Art of the Heist, Bikini Party, Book of Oz, Bookie of Odds, Break Da Bank Again Respin, Craps, Dragon Dance, Magic of Sahara, Peek-a-Boo - 5 Reel, Pets Go Wild, Reel Gems, Retro Reels, Diamond Glitz, Retro Reels Extreme Heat, Vampire: The Masquerade - Las Vegas, Village People Macho Moves, Wild Orient, Zombie Hoard, Skulls Up!, Three Musketeers, Kingmaker, Lil Devil, Cupids Strike 2, Divine Forest, Lemur Does Vegas, Summer Splash, Mines of Gold, Alchymedes, Cazino Cosmos, Dark Vortex, Dwarf Mine, Double Dragons, Holmes and the Stolen Stones, Jackpot Raiders, Jokerizer, Spina Colada, The Dark Joker Rizes, The Royal Family, Tut's Twister, Vikings go to Hell, Vikings go Berzerk, Wicked Circus, Wolf Hunters, Razor Shark, 10001 Nights, as well as all jackpot slots and all slots from EGT.
17.22 For all table games, live dealer games, classic slots, and video poker, 5% of a Player’s stake contributes towards the wagering requirement.
17.23 All withdrawal requests for winnings acquired using bonus funds will be reviewed before they are approved. Depending on the results of this procedure, the Casino reserves the right to ask Players to confirm both their personal and payment details.
17.24 The Casino reserves the right to cancel any bonuses or winnings, as well as to confiscate any funds left on a Player’s account if these funds have been obtained unfairly or by breaking these rules.
17.25 All of our bonus offers are permited to one bonus per person, family, home address, email address, IP address, phone number, account number, credit or debit card, e-wallet number, payment system account (Neteller, Skrill, etc.), electronic device (computer, mobile phone, tablet, etc.) only.
17.26 Any winnings gained from using bonus funds can only be withdrawn once the wagering requirement has been met.
17.27 The following restrictions apply to all bonuses: minimum deposit requirement, maximum bonus value, wagering requirements, maximum stake when wagering, and bonus per time, unless stated otherwise (for further information, please see the description of each individual bonus).
18. General tournament rules
18.1 Wagering on the tournament games count towards the promotion. The list of the tournament games shows on the tournament page.
18.2 Only real money wagering count. A player has to make a deposit of any amount.
18.3 Min bet value: 0.5 EUR, 0.5 USD, 0.65 CAD, 0.75 AUD, 0.75 NZD, 5 NOK, 40 RUB, 60 JPY, 0.0015 BCH, 0.00007 BTC, 0.0028 ETH, 0.006 LTC, 11500 DOG.
18.4 The winners will be officially declared by the end of the period and the prizes will be paid out on the next 48 hours.
18.5 The player has to confirm his/her participation by clicking on the bottom 'Participate'.
18.6 Prizes are bonuses and free spins. Wagering on roll-over for the bonus: x5; free spins have the multiplier of x15 unless the conditions of a tournament state otherwise.
Bonus validity - 7 days from the moment of acquiring the bonus.
If you have played in the currency that is different from EUR you will receive the EUR equivalent prize in your currency.
18.7 Prizes for tournament won’t be available for the player who setup self-exclusion at the period of event.
18.8 Information about non-cash prizes awarded for participating in a tournament will be sent to players by email the day after the tournament ends.
Players must answer the casino’s request within 7 days in order to receive a prize.
18.9 The tournament is running during the dates which are shown on the tournament page.
18.10 We will be sending updates about the tournament by e-mail. Player needs to have enabled the option to receive 'our promotions' in profile.
18.11 The leaderboard is updated in real time.
18.12 All players who have made at least 1 deposits are able to participate in the promotion unless the conditions of a tournament state otherwise.
18.13The following options for selecting winners are available:
by "Bet" - The winner is the one with the biggest sum of bets (in money equivalent).
by "Win" - The winner is the one with the highest win throughout the Tournament's duration. All the wins are summed up.
by "Rate" - The winner is the one with the highest ratio of win amount to bet amount.
by "Spin" - The winner is the one who made the most bets, regardless of bet size.
by "Points" - The winner is the one who accrues more points during the tournament.
The game mechanics will be mentioned on the tournament page and in emails.
19. NON TRANSFERABILITY
You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.
All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.