No. We do understand that our first deposit bonus is quite attractive, but you can only register once. All additional accounts will be blocked with the deduction of prizes and bonuses.

No. It is strictly forbidden to register an account if you are not at least 18 years old.

• Make sure the email is not in your spam folder.
• Check to see if there is an error in the email address you entered when you signed up.
• Contact our support team with detailed description of the situation.

If you cannot access your account, you can restore the password via the special Forgot password form. It is displayed on the main page when you click Sign in button.

Clear your browser cache and change your Internet connection. If this continues, contact our support team.

Google Chrome: Setting → Parameters → More tools → Delete browser data → Select only Cached images and files.
Opera: Settings → Data and Security → Privacy → Delete Browser data
Apple Safari: Settings → Preferences → Privacy → Manage Website Data.
Mozilla: Tools → Clear recent history → Select only Cache.
Internet Explorer: Top Menu, Tools → Internet Options → Browsing History, the Delete button → Select only Temporary Internet Files and click OK.

Excellent choice! If you want to inquire more about the cooperation with us, it is enough to contact us via [email protected] We know for sure that you won't regret contacting us!

If you need to change your personal details, then please mail us on [email protected] with the detailed description of the situation, and we will assist you. We may require some documents for proof of the change of details.

You can find the license at the bottom of any page of our site.

Log in to your account and complete the following steps:
1. Click on the "DEPOSIT" button in the upper right-hand corner of the site.
2. Choose your payment options.
3. Enter the deposit amount that you like to add.
4. Click "PAY".
Follow the instructions of the system. Just remember that the e-wallet should belong to the owner of the account and no other restrictions.

The minimal amount of deposit depends on the specific payment method, you can find all limits in the Finances section when making deposits.

Deposit processing time is 10 minute. In some cases, it can take up to 1 hour.

The first thing to do is to refresh your page. If the deposited amount is still not credited, please contact our chat support team with a screenshot of the paid transaction, and one of our representatives will be able to help you.

No, you can not deposit with someone else's money. All deposits need to come from an e-wallet or bank account in your name. If you make deposit from someone else's account or wallet, then your account could be banned.

Click the “Deposit” button in the upper right-hand corner of the site. Click the “Withdrawal” tab. Select the withdrawal method, specify the amount to withdraw, and click “Withdraw”. Please note, withdrawals are only available to verified users.

The minimal amount for withdrawal depends on the specific payment method, you can find all limits in the Finances section when making withdrawals.

The maximum time to process a withdrawal request is 24 hours. Withdrawal process time also depends on your bank and the type of payment system, and can take up to 3-5 business days.

A withdrawal may be declined or rejected for any of the following reasons:
1. Wrong withdrawal method: for security reasons, you are required to withdraw your funds to the same method that you last deposited with.
2. Incorrect wallet details.
3. The account is required additional verification.
4. Your withdrawal request exceeds the daily limit.
To find out the reason for cancelling your withdrawal request, contact our customer support team.

We are an online casino, so it all depends only on your luck. We recommend you to try different slots and game strategy to find the slot that gives you the best results. Furthermore, we offer the best game from the top game providers like Playson, Evolution, Spribe, Play’n’Go and more.

This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to close the browser and start again for the game to load and clear the cache and cookies in your browser.

Immediately contact our customer support team providing detailed information about the situation (the name of the game, the amount of the bet, the exact time of the bet and a screenshot). We will help you identify the cause of the issue and suggest ways to solve it.

To check your spin history click on your Personal Profile in top right, and then choose "Spin history" section. There you will see he last 50 spins.

We offer slot games in demo mode. You can try them out before playing with real money. But if you win in demo mode, remember that is not real money.

You can find all information about bonuses on our website on the top in Bonus sections, or you can contact our customer support team.

Of course, we do. We offer a welcome bonus 1000 % + 550 FS. Please go to https://baocasino.com/bonuses/welcome-bonus/ or contact our customer support team for detailed information.

The bonus is free for using after you spend your real funds, so it is a great opportunity to play more before making another deposit. As soon as you complete wagering, which can be different for each bonus, the bonus will be credited to your account, and you'll be able to withdraw it. But if you still wish to cancel your bonus, you can do by yourself in your profile in Bonuses section.

A wager is the minimum number of bets required that must be achieved to complete the wagering of a deposit or a bonus.
For instance, let's say you've made an initial deposit of 100 EUR to qualify for a 100% bonus with a wagering requirement of x30. This means you receive a bonus of 100 EUR, and to unlock it, you'll need to place total bets amounting to 100 х 30 = 3000 EUR. Only bets from the bonus wallet will count towards fulfilling the wagering requirements.

To activate your promo code, please follow these steps:
Log in to your personal account.
Navigate to the 'Bonuses' section.
Enter your promo code in the designated field with the name 'Enter Promocode'.
Click 'Activate' to redeem the code.
Ensure that the bonus associated with the promo code is reflected in your account.
If you encounter any issues or have questions, feel free to reach out to our customer support team for assistance.

In the loyalty program, you are offered the opportunity to earn loyalty points every time they place real-money bets. The more you play and bet, the more loyalty points you will accumulate. These loyalty points can be used to increase your level and, consequently, receive more attractive rewards.

Our loyalty program includes both levels and statuses: every 10 levels correspond to a new status, with a total of 100 levels and 10 statuses. Upon registration, you automatically start at Level 0 with the Start status. Each status is linked to a country, and as you earn loyalty points and progress through the quest map, your status and the associated country change accordingly. The higher your status is, the more attractive bonuses and rewards you have access to.

To move to a higher level, you need to place bets in an amount that will result in a total number of loyalty points corresponding to your current status.

Price for 1 point: 3 EUR/ 3 USD/ 4 NZD/ 4 CAD/ 15 BRL.

The weekly bonus is public and will be available from Tuesday to Thursday. More information can be found on the bonus page - https://baocasino.com/bonuses/weekly-bonuses/.

To receive a Birthday Bonus, your personal details in the Personal Account must be filled in. Closer to your birthday date, you will receive a notification or email informing you about a granted bonus and how to use it. The amount of your Birthday Bonus will depend on your Loyalty Program status.

The main benefits of the loyalty program include weekly bonuses, birthday bonuses and cashback money, which become more enticing as your level increases. Here you can get to know about all the levels, statuses, and rewards https://baocasino.com/loyalty-program/benefits-and-rules/.

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You can contact:
Name: Gam Care
Site: https://www.gamcare.org.uk/
Phone: 0808 8020 133